Terms of Service

These Terms of Service ("Terms") govern your use of the Maria's website and your purchase of any products from us. By placing an order or using our website, you agree to these Terms.

1. About Us

Maria's is operated by [Registered company name], a company registered in England and Wales under company number [Company number], with registered office at [Registered address]. You can contact us at hello@itsmaria.shop.

2. Products & Pricing

All prices are listed in GBP (£) and include VAT where applicable. We make every effort to ensure product descriptions and prices are accurate, but errors may occasionally occur — if we discover a pricing error after you've placed an order, we'll contact you before proceeding.

We reserve the right to change prices, discontinue products, or update product descriptions at any time without prior notice.

3. Orders

When you place an order, you'll receive an order confirmation email. This confirms we've received your order but does not necessarily mean we've accepted it — a contract between us is only formed once we dispatch your order.

We reserve the right to refuse or cancel any order, for example in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel an order after payment has been taken, we'll issue a full refund.

4. Order Changes & Cancellations

We process orders quickly to get them to you as fast as possible. If you wish to change or cancel your order, contact us at hello@itsmaria.shop within 12 hours of placing it. We cannot guarantee changes after this window, as your order may already be prepared for dispatch, but we will always try to help where we can.

This is separate from your statutory right to cancel under the Consumer Contracts Regulations 2013 — see our Refund Policy for full details.

5. Payment

We accept payment via the methods shown at checkout. Payment is taken at the time of order. All payments are processed securely through our third-party payment providers; we do not store your full card details.

6. Shipping & Delivery

See our Shipping Policy for full details on delivery times, costs, and coverage.

7. Returns & Refunds

See our Refund Policy for full details on our 60-day money-back guarantee and your statutory cancellation rights.

8. Product Use & Patch Testing

As with any cosmetic product, we recommend performing a patch test before first use, particularly if you have sensitive skin or known allergies. Discontinue use and consult a doctor if you experience any irritation. Nothing on this website constitutes medical advice.

9. Intellectual Property

All content on this website — including text, images, logos, and design — is owned by or licensed to Maria's and may not be copied, reproduced, or used without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website or products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Complaints & Dispute Resolution

If you have a complaint, please contact us first at hello@itsmaria.shop so we can try to resolve it directly.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, contact us at hello@itsmaria.shop.