Legal

Refund Policy

Last updated: 11 July 2026

At Maria's, we want you to be genuinely happy with your purchase. This policy explains how our 60-day money-back guarantee works, alongside your separate statutory rights as a UK consumer.

1. Our 60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on all Maria's products, starting from the date your order is delivered. If you're not satisfied for any reason, contact us within 60 days at hello@itsmaria.shop and we'll arrange a refund.

To request a refund under this guarantee:

  • Email hello@itsmaria.shop with your order number and the reason for your return.
  • We'll confirm the return details and, where applicable, provide a returns address.
  • Once we've received and reviewed the returned item, we'll process your refund to the original payment method.

Refunds are typically processed within 5–10 business days of us receiving the returned item, though your bank or card provider may take longer to show the funds.

Needs a decision: who covers return postage costs for guarantee-based returns? Not yet defined.

2. Your Legal Right to Cancel (Consumer Contracts Regulations 2013)

Separately from our 60-day guarantee, UK law gives you the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason. If you cancel under this right:

  • You must inform us of your decision to cancel within 14 days of receiving the goods.
  • You must return the goods to us within 14 days of telling us you wish to cancel.
  • We will refund the price you paid, including standard delivery costs, within 14 days of receiving the returned goods (or evidence you've sent them back).
  • You are responsible for the cost of returning the goods, unless we tell you otherwise or the goods are faulty.
  • We may make a deduction from the refund if the value of the goods has been reduced by unnecessary handling on your part.

This legal right exists regardless of our 60-day guarantee — whichever is more favourable to you at the time applies.

3. Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us at hello@itsmaria.shop within a reasonable time of noticing the issue, along with a photo where possible. You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015, and we will not ask you to cover return postage costs for genuinely faulty items.

4. Non-Returnable Items

Needs a decision: does the 60-day guarantee apply even if the product has been opened or used? This is implied by "no questions asked" language elsewhere on the site but not explicitly stated here yet — for hygiene reasons, many cosmetics retailers exclude opened products from non-fault returns. Decide and state clearly before publishing.

5. Order Cancellations Before Dispatch

We process orders very quickly. If you need to cancel or change an order, please contact us at hello@itsmaria.shop within 12 hours of placing it. We can't guarantee changes or cancellations requested after this window, as your order may have already been packed and dispatched — but get in touch anyway and we'll see what we can do.

6. Contact Us

If you have any questions about this policy, contact us at hello@itsmaria.shop.